You are trying to connect a new USB device to your computer. What should you do first if the device does not work?

The first step you should take when a new USB device is not functioning is to ensure that it is plugged in properly. This is a straightforward and logical troubleshooting step, as connectivity issues may arise simply from a loose or improper connection. USB devices can sometimes appear to be connected when they are not fully engaged in the port, which can lead to the device not being recognized by the operating system.

Checking the physical connection helps rule out one of the most common and simplest reasons for a device not working. If the device is not securely connected, it will fail to communicate with the computer, and making sure it is plugged in properly can often resolve the issue immediately.

Once you've confirmed that the USB connection is secure, you can then proceed to more complex troubleshooting methods, such as checking for driver issues or system updates, but it's always best to start with the simplest solution.